E Commerce Director America - Corporativo

“The world is yours with Meliá”

Discover a boundless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family 🚀

Discover some of the benefits we offer:

• My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.
• My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

Be proud to belong to Meliá as we are proud of you 😉

Job summary: Direct responsibility for E-Commerce revenues for the MHI hotel portfolio in the Americas. Responsible for ensuring the correct implementation of the distribution and sales strategies in melia.com, Contact Centre, the APP and OTAs: sales strategy, tactical actions, content management, participation in campaigns and participation in the definition of the investment strategy in digital marketing.

What You'll Do:

• Participate in the definition of the sales strategy for the E-Commerce segment: Direct Sales and OTAs, providing information on the actual state of the business and all required inputs.
• Define and supervise the implementation of E-Commerce strategy in the hotels under their responsibility, ensuring alignment with other segments and with the Revenue Management team.
• Guarantee the definition of the sales strategy for the Contact Centre for each geographic area/hotel.
• Prepare and validate the annual revenue budget for the E-Commerce segment together with the Revenue Management team and using the standard corporate tools.
• Define the E-Commerce revenue budget on a quarterly basis based on booking date in order to coordinate objectives for key accounts.
• Understand and participate in the evolution of the MHI pricing model in order to guarantee its correct application in the E-Commerce segment.
• Ensure the correct application of rates in the E-Commerce segment to ensure acceptable levels of price accuracy.
• Lead the coordination of the rate/offer loading process together with the Revenue Management team for campaigns in their geographic area.

What We're Looking For:

• Experience: Minimum of three years in a similar role.
• Skills: Strong communication and negotiation skills, ability to multitask, prioritize, and manage time effectively.
• Languages: Native or bilingual proficiency in English; other languages are highly valued.